Customer Service Representative (On-site, Graveyard Shift)

Join 360Training.com Inc as a Customer Service Representative and become a vital part of our team dedicated to delivering exceptional service during the graveyard shift. In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring their satisfaction. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a dynamic team that thrives in a fast-paced environment. With a competitive salary ranging from Rp 5,000,000 to Rp 7,000,000 per month, this is your chance to grow and excel in a customer-centric organization.

As a Customer Service Representative, you'll use tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. This role is perfect for those who thrive in a challenging yet rewarding environment, where your hard work directly impacts customer satisfaction. Join us and be part of a team that values your contributions and offers ample opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve customer issues promptly and professionally, using tools like Zendesk and Salesforce.
• Collaborate with the sales and technical support teams to ensure seamless customer service.
• Maintain accurate records of customer interactions and feedback.
• Provide exceptional customer service during the graveyard shift, ensuring all customer needs are met.
• Participate in team meetings and training sessions to continuously improve service quality.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to the development of new customer service strategies and processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high-volume customer interactions with a positive attitude.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk, Salesforce, and Slack.
• Basic understanding of CRM systems and customer service best practices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait