Customer Service Representative (CSR) - GraPARI

Join Infomedia Nusantara as a Customer Service Representative (CSR) - GraPARI in Makassar and become a key player in delivering exceptional customer experiences. As a CSR, you will be the first point of contact for customers visiting our GraPARI centers, ensuring their needs are met with professionalism and efficiency. This role offers a dynamic work environment, opportunities for growth, and the chance to be part of a company that is committed to excellence in customer service.

In this role, you will handle customer inquiries, resolve issues, and provide information about our products and services. You will use tools like CRM systems and ticketing software to manage customer interactions effectively. The ideal candidate will have a strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Infomedia Nusantara is a leading company in the telecommunications industry, known for its innovative solutions and customer-focused approach. By joining us, you will have the opportunity to work with a diverse team and contribute to our mission of providing the best customer service in the region.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and resolve issues promptly and professionally.
• Provide information about GraPARI products and services.
• Use CRM systems and ticketing software to manage customer interactions.
• Ensure customer satisfaction by addressing concerns and providing solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service.
• Participate in training programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and customer-centric environment.
• Familiarity with CRM systems and ticketing software.
• Customer service certification (e.g., CSQ, CCE) is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Proficiency in Indonesian and English languages.
• Ability to work shifts including weekends and holidays.

🛠️ Keahlian

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